Privacy Policy

DreamCraft Projects Pty Ltd (ABN 28 684 036 888) trades as DreamCraft Projects. We are a licensed builder operating across NSW, QLD, VIC, delivering insurance repairs, emergency response, and new construction services.

This policy explains how we collect, use, store and disclose personal information. We are bound by the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs) set out in that Act.

We only collect personal information that is reasonably necessary to deliver our services. The types of information we typically handle include:

• Contact details (name, phone, email, postal and site addresses)
• Property and claim details (insurer name, claim or job reference numbers, scope of works, photographs of damage)
• Identification details required to verify you are the property owner, occupier, or authorised representative
• Payment and billing information (sent to and processed by our accounting provider; we do not store card numbers)
• Information you provide in enquiry forms, callback requests, phone calls, emails, and on-site conversations
• Limited technical data when you use our website (IP address, browser type, pages visited) collected by our hosting provider for security and analytics

We collect information directly from you wherever possible — through phone calls, enquiry forms, emails, written quotes, contracts, and on-site meetings. In the course of an insurance repair we may also receive information about you from your insurer, broker, or loss adjuster, who has obtained it lawfully from you in connection with your claim.

We use personal information only for the purposes you would reasonably expect, including:

• Quoting, scoping, and delivering building works on your property
• Coordinating with insurers, brokers, and loss adjusters on insurance claim repairs
• Sending you correspondence, contracts, variations, invoices, and statutory notices
• Engaging qualified subcontractors, surveyors, certifiers, and suppliers needed to complete the work
• Complying with our obligations under Australian building, work-health-and-safety, tax, and consumer-protection laws
• Improving our website, services, and customer communications

We do not sell personal information. We disclose it only where required to deliver a service you have engaged us for, or where required by law.

Typical recipients include: your insurer, broker, or loss adjuster (for insurance jobs); subcontractors and suppliers engaged to perform parts of the works; certifiers, engineers, and other regulated professionals; our accounting and IT providers operating under written confidentiality terms; and government agencies or courts where we are legally compelled to disclose.

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, and disclosure. Electronic records are stored on access-controlled systems hosted in Australia or with reputable providers that maintain equivalent protections. Paper records (such as signed contracts and site sketches) are kept in secure premises and securely destroyed once retention is no longer required by law.

Under Australian privacy law you have the right to:

• Ask what personal information we hold about you and obtain a copy of it
• Request correction of any information that is inaccurate, out of date, incomplete, or misleading
• Withdraw consent for marketing communications at any time
• Make a complaint about how we have handled your personal information

Our website uses minimal cookies — only what is required to operate the site and to measure aggregate, anonymised traffic. We do not run advertising-tracking cookies. You can disable cookies in your browser; the site will continue to function but some preferences (such as theme) may reset on each visit.

If you believe we have breached this policy or the Australian Privacy Principles, please contact us first at admin@dreamcraftprojects.net. We will acknowledge your complaint promptly and respond within 30 days.

If you are not satisfied with our response, you may refer the complaint to the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

We may update this policy from time to time to reflect changes to our services or to our legal obligations. The "Last updated" date at the top of this page reflects the most recent revision. Material changes will be highlighted on this page for a reasonable period.

For any privacy enquiry, write to DreamCraft Projects Pty Ltd (ABN 28 684 036 888), attention: Anas Alqaisi, Managing Director. Email anas@dreamcraftprojects.net or admin@dreamcraftprojects.net. Phone 0405 785 052 during office hours (24/7 emergency · Office Mon–Fri 9–5).